MOQ varies by product category and whether you are ordering standard items or customized OEM products. For standard products, typical MOQ is 50-100 units per SKU for electronics, 20-50 units for household goods, and 10-20 units for higher-value items. For OEM customized products, MOQ is higher (500-2,000 units depending on the product type). We always recommend starting with a small trial order or samples to verify product quality before committing to large volumes.

Yes, and we recommend it. Sample orders (1-5 units per SKU) are available at a sample price, typically 1.2x to 1.5x the wholesale unit price. Samples ship via international courier (DHL/FedEx) and are dispatched within 3-5 business days after payment confirmation. Sample costs are generally deductible from your first bulk order, subject to confirmation during quotation.

Submit your inquiry through our Contact Us page or send an email directly. Please include: product name or description, desired quantity, packaging preference (standard or custom), and destination port. We aim to respond with a detailed quotation including product unit price and estimated shipping cost within 24 hours on business days.

We accept the following payment methods: T/T bank transfer (30% deposit to confirm order, 70% balance before shipment — our standard term for new buyers); Letter of Credit (L/C) at sight for orders above USD 20,000; Western Union for sample fees and small orders. All orders are confirmed with a signed proforma invoice detailing product specifications, pricing, delivery timeline, and payment terms. We do not accept PayPal at this time for B2B orders.

Yes. Our online catalog shows representative products, but we can source from a much wider range. If you have a specific product in mind (including reference images, specifications, or a target price), send us the details. Our sourcing team in Guizhou and the Guangdong region can locate verified manufacturers for most consumer electronics, LED displays, headphones and audio products, phone accessories, smart home devices, and household goods.

We coordinate three main shipping methods: Sea freight — the most cost-effective for orders above 1 CBM, with transit times of 20-40 days to major African ports (Lagos, Mombasa, Durban, Tema, Dar es Salaam) and Middle Eastern ports (Jebel Ali, Jeddah); Air freight — faster delivery in 5-10 days for time-sensitive or high-value shipments; Express courier (DHL/FedEx/UPS) — best for samples and small orders under 50 kg, typically arriving within 3-7 days. We provide cost estimates for all three options so you can choose what fits your budget and timeline.

Transit times by sea freight from Chinese ports to common destinations: Nigeria (Lagos) 25-35 days, Kenya (Mombasa) 20-28 days, Ghana (Tema) 28-38 days, South Africa (Durban) 20-25 days, Tanzania (Dar es Salaam) 18-25 days. Air freight reduces this to 5-10 days for all destinations. Actual delivery time also depends on customs clearance at the destination port, which varies by country.

Yes. Once your order ships, we provide the carrier name, tracking number, and container or airway bill number. For sea freight, we share vessel name and estimated departure/arrival dates. For air freight and express courier, you receive real-time tracking links. Our team provides status updates at key milestones throughout the shipping process.

We provide all standard export documentation including commercial invoice, packing list, bill of lading or air waybill, and certificate of origin. Customs clearance at the destination country is the buyer's responsibility under standard FOB and CIF terms. However, we can recommend experienced customs brokers in major African and Middle Eastern ports. If you prefer a full-service option, contact us to discuss DDP (Delivered Duty Paid) arrangements where we manage door-to-door delivery including customs clearance.

We perform pre-shipment quality inspection on every order before it leaves the factory. Our inspection covers: product appearance and build quality, basic functional testing (power-on, connectivity, button operation), packaging integrity, quantity verification, and label/barcode accuracy. We share inspection photos and a summary report with you before approving shipment. For large-volume orders, we can arrange formal AQL 2.5 sampling inspection through certified third-party agencies. All standard products carry relevant certifications such as CE and RoHS for electronics.

Standard warranty is 12 months from the date of shipment, covering manufacturing defects. Warranty terms for each product are specified in the proforma invoice. If defective items are discovered, we require photo or video documentation for verification. Based on the nature and quantity of the defect, we offer replacement items, credit toward your next order, or partial refund. Defective items discovered during our pre-shipment inspection are replaced before the order ships at no cost to you.

Our electronic products carry CE (European conformity) and RoHS (hazardous substance compliance) certifications. Additional certifications such as FCC (for wireless devices), SONCAP (required for Nigeria), PVoC (required for Kenya, Tanzania, Uganda), and SASO (required for Saudi Arabia) can be arranged depending on the product and your destination country requirements. We provide all available certification documents with your shipment. If you have specific certification requirements, mention them during your inquiry so we can confirm availability.

Document the issue with clear photos or videos within 48 hours of receiving the shipment. For shipping-related damage, we coordinate with the carrier for insurance claims. For incorrect or defective items confirmed by our inspection, we offer replacement in your next shipment or credit toward future orders. Our pre-shipment inspection process is designed to catch these issues before they reach you, aiming to keep the defect rate well below 1%.

Returns are accepted under the following conditions: manufacturing defects covered under warranty (replacement or credit provided); incorrect items shipped (replacement provided); product not matching the approved sample or specifications (return for refund or credit). Non-quality returns (buyer changed mind, product not suitable for market) must be requested within 7 days of delivery with items in original packaging. Return shipping costs for quality issues are covered by us. For non-quality returns, shipping costs are the buyer's responsibility. All claims must be accompanied by photo or video evidence.

Visit the My Account page and click Register. Enter your email address and create a password. You will receive a confirmation email — click the link to verify your account. Once registered, you can view product listings, submit inquiries, and manage your orders from your dashboard. Registration is free and takes less than a minute.

Go to the My Account login page and click "Lost your password?" Enter your registered email address and we will send a password reset link. Click the link to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact our support team.

Log in to your account and navigate to Account Details in the sidebar menu. You can update your name, email address, shipping address, and preferred contact method. For security reasons, changing your registered email requires confirmation via the new email address. If you need to change your company name or business registration details, contact our support team for assistance.

We welcome partnership inquiries from distributors, agents, and resellers in all markets. If you have an established sales network in your country and are interested in representing our product lines, contact us with a brief introduction of your company, your target market, and the product categories that interest you. We evaluate partnership opportunities on a case-by-case basis and aim to build mutually beneficial long-term relationships. Note that as a company founded in 2026, we are building our distribution network from the ground up and are particularly interested in early partners who want to grow with us.

Yes, we offer OEM and ODM services across our product categories. Services include custom logo printing (silk screen, laser engraving, UV printing), custom packaging design and manufacturing, color and specification modifications, custom user manuals in your target language, and full private labeling. OEM MOQ ranges from 500 to 2,000 units depending on the product. We provide design mockups and pre-production samples for your approval before manufacturing begins. Lead time for OEM orders is 15-30 days in addition to standard production time.

You can reach us through the Contact Us page on our website, by email, or by phone. We respond to all business inquiries within 24 hours on business days (Monday through Friday, Beijing time). For urgent matters, phone contact is preferred. Please include as much detail as possible about your requirements in your initial message so we can provide the most helpful response.